Handcrafted earrings by Robin Furness, exclusively available at Bray and Em Boutique. Each piece is uniquely designed and made to order, showcasing Clay's signature artistry from Bel Air, MD. A one-of-a-kind accessory that brings distinctive style and craftsmanship to your collection.
Return Policy
We hope you love your pieces 🤍 and we’re so sorry if something didn’t work out as expected.
Our return policy lasts 7 days from the date your order is delivered (for shipped orders) or the date of purchase (for local pickup orders). Within this 7-day window, we offer store credit only.
🚫 We do not offer refunds at any time. All approved returns are issued as store credit only, regardless of the return window.
Refunds will only be issued if the error is on our end (such as receiving a damaged item or an incorrect item).
Shipping & Exchanges
Return shipping is the customer’s responsibility
Exchange shipping may be covered by us as a courtesy, depending on the situation
Courtesy shipping may be discontinued if it is abused
Restocking Fee Policy
To help sustain our small business, customers with seven (7) or more returns on file will be subject to a 15% restocking fee on future returns.
After the Return Window
If 7 days have passed—including pickup date—we unfortunately cannot offer store credit or exchanges.
Please note: We are closed on Mondays, which may affect return timing.
Handcrafted earrings by Robin Furness, exclusively available at Bray and Em Boutique. Each piece is uniquely designed and made to order, showcasing Clay's signature artistry from Bel Air, MD. A one-of-a-kind accessory that brings distinctive style and craftsmanship to your collection.
Return Policy
We hope you love your pieces 🤍 and we’re so sorry if something didn’t work out as expected.
Our return policy lasts 7 days from the date your order is delivered (for shipped orders) or the date of purchase (for local pickup orders). Within this 7-day window, we offer store credit only.
🚫 We do not offer refunds at any time. All approved returns are issued as store credit only, regardless of the return window.
Refunds will only be issued if the error is on our end (such as receiving a damaged item or an incorrect item).
Shipping & Exchanges
Return shipping is the customer’s responsibility
Exchange shipping may be covered by us as a courtesy, depending on the situation
Courtesy shipping may be discontinued if it is abused
Restocking Fee Policy
To help sustain our small business, customers with seven (7) or more returns on file will be subject to a 15% restocking fee on future returns.
After the Return Window
If 7 days have passed—including pickup date—we unfortunately cannot offer store credit or exchanges.
Please note: We are closed on Mondays, which may affect return timing.
