Shipping & Returns

Return Policy

We hope you love your pieces 🤍 and we’re so sorry if something didn’t work out as expected.

Our return policy lasts 7 days from the date your order is delivered (for shipped orders) or the date of purchase (for local pickup orders). Within this 7-day window, we offer store credit only.

🚫 We do not offer refunds at any time.
All approved returns are issued as store credit only, regardless of the return window.

Refunds will only be issued if the error is on our end (such as receiving a damaged item or an incorrect item).

Shipping & Exchanges

• Return shipping is the customer’s responsibility

• Exchange shipping may be covered by us as a courtesy, depending on the situation

• Courtesy shipping may be discontinued if it is abused

Restocking Fee Policy

To help sustain our small business, customers with seven (7) or more returns on file will be subject to a 15% restocking fee on future returns.

After the Return Window

If 7 days have passed—including pickup date—we unfortunately cannot offer store credit or exchanges.

Please note: We are closed on Mondays, which may affect return timing.

Online Orders

For online purchases, please email customerservice@brayandemboutique.com before bringing your item into the store or shipping it back.

Return Eligibility

To be eligible for a return:

• Item must be unused, unworn, and in the same condition as received

• Must be returned in original packaging

• Tags must be attached

A receipt or proof of purchase is required.

Non-Returnable Items

The following items are final sale and not eligible for return or store credit:

• Jewelry

• ALL accessories

• Intimate items

• Drinkware

• Handbags

• Makeup

• Items showing obvious use

• Anything marked FINAL SALE (including preorders)

• Discounted items, sale items, or coupon-related purchases

Thank you for understanding and for supporting our small business 🤍
We truly appreciate your continued support and kindness.