First time buyers use code "THANKYOU" for FREE shipping!

Shipping & Returns

    Shipping

    $8.50 flat-rate US shipping or FREE on orders over $125!

    First time customers use code "THANK YOU" for Free shipping on your first order.

    Orders are processed and shipped out within 24-48 hours.

    FREE local pickup is available.

    Returns

    Our policy lasts 7 days once delivered. We offer returns for shop credit within the 7 day window. If 7 days have gone by since your delivery date including pick up, unfortunately we can’t offer you shop credit or an exchange. 


    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags must be on.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, headwear, face coverings, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    - Gift cards
    - Downloadable software products
    - Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    - Book with obvious signs of use
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, as a credit in your comment sold cart, or store purchase.

    If you haven’t received a refund yet, first check your cart.
    If you’ve done all of this and you still have not received your credit yet, please contact us at Brayandemboutique@gmail.com.

    Unfortunately sale items are final and cannot be refunded.

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Brayandemboutique@gmail.com and send your item to: Bray and Em Boutique, 512 Rock Spring Church Road, Forest Hill MD 21050, United States.

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, credit will be reflected.

    To return your product, you should mail your product to: Bray and Em Boutique, 512 Rock Spring Church Road, Forest Hill MD 21050, United States

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.