Return Policy
We hope you love your pieces 🤍 and we're so sorry if something didn't work out as expected.
How to Start a Return or Exchange
Start your return or exchange online at https://brayandemboutique.com/apps/redo/returns-portal/login. Enter your order number and email, choose the items you'd like to send back, and select store credit or an exchange. You'll receive a return label and instructions right away.
Local pickup orders may be returned in store within 7 days of purchase. Please note we are closed on Mondays.
Return Window
Returns must be started within 7 days of delivery (shipped orders) or 7 days from the date of purchase (local pickup orders). After 7 days, we are unable to offer store credit or exchanges.
Store Credit Only
All approved returns are issued as store credit. We do not offer refunds, except when the error is on our end (such as a damaged or incorrect item). If this happens, please start your return through the link above and upload a photo of the item.
Free Returns at Checkout
Add Free Returns at checkout and your return shipping is on us.
Restocking Fee
To help sustain our small business, customers with seven (7) or more returns on file will be subject to a 15% restocking fee on future returns.
Return Eligibility
- Item must be unused, unworn, and in the same condition as received
- Must be returned in original packaging with tags attached
Non-Returnable Items (Final Sale)
- Jewelry
- All accessories
- Intimates
- Drinkware
- Handbags
- Makeup
- Items showing obvious use
- Anything marked FINAL SALE (including preorders)
- Discounted items, sale items, or coupon-related purchases
- All Holiday apparel and accessories
Thank you for shopping small and for supporting our small business 🤍
